No Cost Event Evaluations
Residents can ask questions, receive a basic technology health review, and understand next steps without event fees.
Community Program
Resident Technology Support Days and Community Technology Clinics
The Computer Doctor brings friendly, patient technology help directly to assisted living communities and nursing facilities across Northwest Indiana, making it easier for residents and families to get support with computers, phones, tablets, printers, streaming devices, account access, and everyday technology questions.
Free clinic basics, special resident pricing, and flexible facility scheduling for Crown Point and surrounding Northwest Indiana communities.
Facility-Friendly Program
No cost to host participating community events. Scheduling, room needs, and resident sign-ups are coordinated clearly with facility staff.
No Obligation
Residents are never required to approve additional paid service, and there are no surprise charges.
How It Works
A Clear, Comfortable Event Process
Step 1
Schedule the Clinic
The facility schedules a Community Technology Clinic with a format that fits the community.
Step 2
Residents Bring Questions or Devices
Residents can bring compatible portable devices or request help with an in-room issue when arranged through the community.
Step 3
Review the Issue
The technician performs a free initial health check or the selected low-cost service and explains what is happening in plain language.
Step 4
Approve Next Steps
More involved work receives an upfront discounted resident quote before anything is performed.
- No surprise charges.
- Residents approve paid work before it begins.
- Gratuities are never expected.
- Some services may require a follow-up appointment.
Free Community Clinic Services
Brief Help Available at Participating Events
Technology Health Check
FreeA brief review of device condition, common problems, updates, storage, and recommended next steps.
Scam & Security Safety Check
FreeReview suspicious pop-ups, messages, emails, calls, or websites and provide basic online-safety guidance.
Accessibility Setup
FreeHelp configure text size, zoom, contrast, captions, voice features, hearing-related settings, and other available accessibility options.
Free services are intended for brief reviews and basic setup during participating community events. More involved troubleshooting or repair may require a paid service or follow-up appointment.
Most Requested Services
The Services Residents Ask About Most Often
Start here for the most common requests before opening the full pricing sections below.
Quick Tech Fix
$10Simple settings, app, connection, or device help during the event.
Phone or Tablet Help
$15A common choice for setup, updates, notifications, and general troubleshooting.
Email Help
$15Useful for setup, sync issues, notifications, and basic email troubleshooting.
Printer Help
$20Basic printer connection, software setup, and common printing issue review.
Computer Tune-Up
$25A popular choice for slow computers that need cleanup, updates, and a basic performance review.
In-Room Diagnostic
$40The usual next step when the issue needs follow-up work inside the community.
Community Event Pricing
Event-Day Resident Services
Most event-day services fall between $10 and $30, with a few more involved services at $40, so residents and families can compare options quickly.
- Best for quick fixes, lessons, setup help, and light troubleshooting during the event.
- Residents only pay for the service they approve.
- More involved work moves to discounted follow-up pricing with an upfront quote.
Quick help and everyday device support
Short, low-cost help for questions, settings, accounts, email, video calling, phones, tablets, printers, backups, and streaming devices.
Quick Tech Fix
Price: $10
Up to 15 minutes for a simple setting, app, connection, or device issue.
One-on-One Technology Lesson
Price: $10
Up to 20 minutes of patient, personalized instruction.
Phone or Tablet Help
Price: $15
Basic setup, settings, updates, app help, notifications, or general troubleshooting.
Email Help
Price: $15
Email setup, sync, notifications, spam settings, or basic troubleshooting.
Password & Account Recovery Help
Price: $15
Help using the provider's authorized recovery process. Recovery is not guaranteed.
Video Calling Setup
Price: $15
Setup and testing for FaceTime, Zoom, Google Meet, or another compatible service.
Pop-Up & Browser Cleanup
Price: $20
Removes unwanted browser notifications, suspicious extensions, redirects, and common nuisance software.
Printer Help
Price: $20
Basic printer connection, software setup, and common printing issue review.
Backup Setup
Price: $20
Setup of an existing external drive or compatible cloud backup account.
Smart TV / Streaming Help
Price: $20
Wi-Fi connection, app installation, account sign-in, or streaming-device troubleshooting.
Computer services and higher-touch event work
For tune-ups, new-device setup, accessible data transfer, and clinic-level malware cleanup.
Computer Tune-Up
Price: $25
Startup review, updates, cleanup, storage review, and basic performance optimization.
New Device Setup
Price: $30
Basic setup of a new computer, phone, tablet, or Chromebook.
Data Transfer Up to 250GB
Price: $30
Transfer of accessible files between functioning compatible devices.
Virus & Malware Cleanup
Price: $40
Scanning, removal attempts, browser cleanup, updates, and a basic security review.
Discounted Follow-Up Resident Services
Follow-Up Support for More Involved Work
Some repairs and setup projects require more time than is available during the community event. Participating residents may receive the following discounted follow-up pricing.
Most follow-up service starts at $40 to $60, with larger setup or reinstall work at higher fixed pricing. Pickup and return within the community is free with an approved repair.
Diagnostics and core follow-up services
For in-room diagnosis, labor beyond the clinic, tune-ups, cleanup, reinstall work, and new-computer setup.
In-Room Diagnostic
Price: $40
Up to 30 minutes of diagnosis and basic troubleshooting within the participating community.
Additional Labor
Price: $40 per hour
Billed in 30-minute increments after resident approval.
Computer Tune-Up
Price: $50
A more complete startup, update, storage, and performance review.
Virus & Malware Cleanup
Price: $65
Scanning, cleanup attempts, browser review, updates, and basic security guidance.
Windows Installation or Factory Reset
Price: $60
Includes installation or reset, available updates, basic configuration, and testing.
Windows Installation With File Backup
Price: $90
Includes accessible-file backup, installation or reset, updates, and file restoration.
New Computer Setup
Price: $60
Initial setup, account configuration, updates, browser setup, and connection of existing accessories.
New Computer Setup With Data Transfer
Price: $100
New-computer setup plus transfer of accessible files from a functioning device.
Mobile, printer, transfer, and community pickup services
For follow-up device setup, printer help, larger accessible data transfer, and repair logistics inside the community.
Phone or Tablet Setup
Price: $40
Setup, updates, connections, and common mobile-device configuration help.
Printer Setup or Troubleshooting
Price: $50
Follow-up pricing for common printer connection, installation, and troubleshooting needs.
Smart TV or Streaming Setup
Price: $50
Setup and troubleshooting for televisions, streaming devices, Wi-Fi access, and compatible apps.
Data Transfer Up to 500GB
Price: $60
Applies when the original device or drive is functioning and files are accessible.
Pickup and Return Within the Community
Price: Free with approved repair
Available when a repair plan is approved and the device is a good fit for pickup workflow.
Important Policies
Pricing, Security, and Service Limits
Residents pay the listed service price for fixed-price services. A separate diagnostic fee is not added to the same fixed-price service.
Pricing and approvals
Residents approve paid work before it begins, and gratuities are never expected. Parts, replacement hardware, cables, storage devices, paid applications, software licenses, subscriptions, cloud-storage charges, shipping, and third-party fees are additional unless specifically stated. Prices apply only to participating residents during approved community events or authorized follow-up service. Prices may be adjusted when the device, condition, required parts, accessibility, or complexity falls outside the listed service, and starting prices or quotes must be approved before work begins.
Passwords, ownership, and security
Proof of ownership or identification may be required before resetting a protected device, assisting with account recovery, or accessing protected information. Residents should enter passwords themselves whenever practical, and The Computer Doctor does not retain customer passwords.
The Computer Doctor does not bypass passwords, activation locks, stolen-device protections, account-provider security systems, or device theft protections.
Repair, transfer, and recovery limitations
Account recovery, data recovery, malware removal, ransomware recovery, and repair of failing devices cannot be guaranteed. Data transfer applies when the original device or drive is functioning and the files are accessible. Deleted, corrupted, inaccessible, physically damaged, clicking, dropped, or severely failing drives may require a separate evaluation or referral to a specialized recovery provider.
Microsoldering, motherboard component-level repair, soldered charging-port repair, HDMI-port soldering, board-level phone repair, board-level console repair, and component-level television repair are not offered. Liquid-damage repair is not offered, and The Computer Doctor does not install new electrical circuits, breakers, outlets, transformers, or line-voltage wiring.
Benefits for Your Community
Why Facilities Use Community Technology Clinics
Convenient, On-Site Support
Residents can receive technology help where they live instead of arranging outside trips for common issues.
Patient, Respectful Assistance
Support is delivered one-on-one, in plain language, and at a comfortable pace.
Clear Resident Pricing
Special resident pricing is easy to review ahead of time, with no surprise charges.
Useful Everyday Device Help
Residents can get help with computers, phones, tablets, printers, Wi-Fi questions, streaming devices, and accessibility settings.
Free Checks and Safety Guidance
Technology health checks, scam-awareness guidance, and accessibility setup can all be part of the event.
Flexible Hosting Without Long-Term Commitment
Facilities can host a clinic, arrange follow-up support, and coordinate a format that fits their community.
Facility Event Details
Flexible Clinic Formats for Different Communities
- Scheduled two-hour or half-day clinics
- Resident sign-up appointments
- First-come, first-served support
- Short educational sessions
- Device health-check events
- Scam-awareness and online-safety sessions
- Individual in-room follow-up appointments when arranged with the facility and resident
Final scheduling, room requirements, expected attendance, and service format are coordinated with facility management. That keeps each Community Technology Clinic aligned with the community's pace, space, and resident needs.
This format works well for resident technology services, nursing facility computer help, and community technology clinic planning throughout Northwest Indiana.
Facility Inquiry
Bring a Community Technology Clinic to Your Facility
Contact The Computer Doctor to discuss scheduling, resident sign-ups, available services, and a clinic format that works for your community.